PRIVACY POLICY (DATA PROCESSING POLICY)


Effective Date: October 2025
Mastefi Coffee Export (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website.


1. Information We Collect
We may collect the following types of information:

• Personal information (such as name, email address, phone number) submitted through contact or inquiry forms.
• Technical information, including IP address, browser type, and cookies for analytics purposes.

2. How We Use Your Information
We use your data to:

• respond to inquiries and provide requested information;
• manage communication with clients and partners;
• improve our website and customer experience;
• comply with legal obligations.

3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your data based on:

• your consent (Article 6(1)(a) GDPR);
• performance of a contract (Article 6(1)(b));
• legitimate business interests (Article 6(1)(f)).

4. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.


5. Sharing of Data
We do not sell or rent your personal data.
We may share information with trusted service providers (e.g., hosting, analytics, email systems) who assist us in operating the website under strict confidentiality agreements.


6. Cookies and Analytics
We use cookies to analyze website traffic and improve functionality. You can manage or disable cookies through your browser settings.


7. Data Security
We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.


8. Your Rights (GDPR / CCPA)
You have the right to:

• access, correct, or delete your data;
• withdraw consent at any time;
• request information about how your data is processed.

For California residents, we comply with CCPA and ensure you can opt out of data collection or request data deletion.



9. International Data Transfers
If you are outside Colombia, your information may be transferred and processed in Colombia or other countries. We ensure adequate protection through standard contractual clauses and legal safeguards.


10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
📧 export@mastefi.com
🌐 www.mastefi.com